Program Manager


  • Anywhere

Website Wipro

About the job

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs.

We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses.

A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries.

We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.

  • USD 11.3 BN FY23 REVENUE

Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person’s race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law

General Responsibilities And Requirements

Role Purpose

The role incumbent is responsible for the successful execution of a low to medium complexity program & its profitability. It is a role requiring understanding of the individual program and how it interacts with other programs. The Program Manager is also responsible for customer satisfaction and to some extent to the commercial growth within the account.


  • Is responsible for increasing project effort charged to domain experts
  • Formulates an appropriately structured Governance framework for the account in which he/she is the sole Program manager. Else works as per the governance framework defined by the Program Director
  • Creates a clearly defined and documented escalation mechanism in place
  • Ensures governance ties in with Scope/Change Management

Delivery/Customer satisfaction

  • Leads and owns the Program Delivery (schedule/risk/issues/changes/dependencies)
  • Helps establish the required execution and project methodologies synergizing customer and Wipro methodologies
  • for meeting Program Quality-Cost-Delivery schedule
  • Manages operational parameters of the program as signed off ( ppc, offshore- onsite mix, utilization, bulge)
  • Handles customer escalations
  • Responsible for meeting release compliances”


  • Leads planning workshops and program steering committee meetings
  • Develops and mentors project managers and PMO for exceptional performance from team members to improve performance
  • Manages & Controls employee attrition rate
  • Ensures that eligible employee are released for rotation”
  • “Managing Customer Relationship and Scope Management
  • Ensures that requirements document is comprehensive with clearly outlined scope boundary, non-functional requirements are captured quantitatively.
  • Develops a common understanding and sign-off on requirements by the business users.
  • Uses the right kind of requirement management tools to ensure correct understanding and scope idenfications
  • Provides wire-frames depicting user interface to give good view of the navigation”
  • “Brand Building Initiatives
  • Participates in initiatives which help in building Wipro Brand and developing progressive delivery.

Should have around 12-15 years of working experience in SAP as a functional expert in SAP IS-U Billing work

Experience In S/4 Hana For Utilities Is Preferred

Expertise in Utilities business process design, conducting workshops and translating business requirements into

design and SAP Configurations

Very good knowledge of Tariff design

Experience of working as functional stream lead in at-least 1 end to end SAP implementations

Excellent interpersonal and communication skills

Well versed Architecture and solution nuances of S/4 HANA with good knowledge on SAP’s road map

Utilities Retail Industry

To apply for this job please visit careers.wipro.com.