CVS health

Technical Business Analyst


Website CVS Health

About the job

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

The HCB IT Delivery organization, within CVSH’s DDAT organization, is seeking a Technical Business Analyst to help realize the product features for a Conversational AI platform that is helping our members to get answers to their health insurance questions through the channel of their choice. In this role you will be responsible for helping to align features and user stories to the solution design. In this role you will have a holistic understanding of the application and serve as an expert on the end-to-end implementation of the application.

You will make an impact by:

  • Participating in feature refinement sessions with key stakeholders to ensure the specified needs are clearly articulated, identify gaps, and propose adjustments as needed.
  • Recommending technical solutions based on business requirements and prioritization.
  • Creating/proposing solutions for new features with considerations around scale and costs
  • Identifying data needs for use cases, partnering with Integration architects to map enterprise services to the user interface.
  • Designing logical navigation flows within the chat bot.
  • Creating/updating design documentation in Lucid.
  • Addressing issues/risks/dependencies in solution recommendations.
  • Supporting user onboarding, training, and adoption activities.

Required Qualifications

  • 7+ years in a Business Analysts or Architect (preferably Business Architect) role
  • Ability to work Hybrid Model (in office Tuesday / Wednesday / Thursday)
  • Understanding of architecture patterns to enable scalable solutions for data management, BI, and analytics.
  • Deep understanding of data lifecycle management (operational databases, warehouses, integration and governance, pipelining, analytics enablement, and reporting)
  • Critical thinker, with the ability to make decisions on technology aligned to business needs for analytics and data engineering functions.
  • Highly motivated, independent worker with a pulse on industry trends and best practices.
  • Excellent written and verbal communication skills
  • Ability to work collaboratively in a highly matrixed environment.

Preferred Qualifications

  • Experience as a Business or Information Architect.
  • Understanding of data and analytics tools including Tableau, Alation, DataRobot, Trifacta.


  • Bachelor’s degree in computer science and engineering or STEM.

Pay Range

The typical pay range for this role is:

$124,372.50 – $247,200.00

To apply for this job please visit